Shipping and returns
Shipping your package
Packages are generally dispatched within 2 working days after receipt of payment if all products are in stock. If the products are not in stock, the delay can go up to 5-10 working days, if the delay should be longer we will proceed, after having consulted you, with the refund. Packages are shipped either:
- Via BePost with a Belgium France tracking number and delivered without signature. Packages can also be shipped with basic transport insurance (€500) or additional insurance up to €2,500. Please contact us to choose this delivery method, as it incurs additional costs. Whatever delivery method you choose, we send you a link to track your package online.
- Via standard Ups with tracking numbers. Packages can also be shipped with basic transport insurance (€89) or additional insurance up to €2,500. Please contact us to choose this delivery method, as it incurs additional costs. Whatever delivery method you choose, we send you a link to track your package online.
Shipping costs include preparation and packaging costs as well as postage. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. Attention a Maximum of 10kg per package so if the weight exceeds 10kg we will be obliged to invoice several packages.
We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.
Box sizes are appropriate and your items are properly protected.
Return and exchange
Money-back guarantee
The customer has 14 days from delivery to return the product, the return costs being at his expense and will be deducted from the amount refunded. He is then reimbursed for the price of the product in the month of receipt of it by the company. Product delivery costs are never refunded.
However, products returned open, incomplete, damaged or soiled are not taken back.
In case of exchange
If the size of the product was not the right one, we take care of the return and resend the right size to the customer.
Please note that it will be returned to the customer at a post office or a UPS point, not at the customer's home.
Flat rate for transport:
Belgium: €8.50 incl. tax
Europe: €15 incl. tax
Rest of the world to be defined on a case-by-case basis.
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